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Privacy Policy — Glidr Hotel Manager

Last updated: September 2026 · Applies to restaurant & hotel partners on Glidr

1. Introduction

This Privacy Policy explains how Glidr ("we", "us") collects, uses, shares and protects information about restaurant and hotel partners who register and operate on the Glidr platform through the Glidr Hotel Manager app.

2. Information We Collect

• Business details: restaurant/hotel name, owner name, phone number, email and address.
• Verification documents: FSSAI license number and license copy, and other documents submitted during onboarding.
• Bank & payout details: bank account or UPI ID used to receive payouts.
• Menu & catalog data: menu items, categories, prices, images and availability.
• Order & transaction data: orders received, revenue, ratings and reviews from customers.
• Device & usage data: device identifiers, app version, crash logs and a notification token used to alert you to new orders.

3. How We Use Your Information

• To verify your business and approve your restaurant/hotel on the platform.
• To display your menu and receive orders from customers.
• To calculate and transfer payouts to your registered bank account or UPI ID.
• To generate sales reports and performance analytics within the app.
• To process advertisement/promotion requests and their associated payments.
• To provide partner support and investigate disputes or fraud.

4. How We Share Your Information

We share your restaurant name, menu, order status and pickup address with the customer who places an order and the delivery partner assigned to it. We share payout details with our payment processor to complete transfers. We do not sell your business information, and we only disclose it to law enforcement or regulators when legally required to do so.

5. Data Security

We use industry-standard measures — encrypted connections, access controls and secure storage — to protect your business and financial information, including encryption of sensitive fields such as bank and UPI details.

6. Data Retention

We retain your business, order and transaction data for as long as your partner account is active, and for a limited period afterward where required for accounting, tax or legal compliance.

7. Your Rights

You can access and update most of your business information directly in the app under Profile. To request a copy of your data or account closure, contact us using the details below.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be notified in-app or by email, and the "Last updated" date above will reflect the latest revision.