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Cancellation & Refund Policy

Last updated: September 2026

Rides

• Cancel free of charge before a driver accepts your request.
• After acceptance, a cancellation fee may apply per the in-app cancellation policy to protect the driver from a wasted trip.
• No-shows at pickup are charged the applicable cancellation fee.

Food orders

• Cancel free of charge until the restaurant accepts the order.
• Once preparation has started, the order is non-refundable except where the restaurant or delivery partner cannot fulfil it.

Courier & goods

• Cancel free of charge before the delivery partner is assigned.
• After pickup, cancellation is not available; contact support for delivery issues.

Refunds

Eligible cases include failed bookings, duplicate payments and system errors. Approved refunds are returned to the original payment method or the Glidr wallet, typically within 5–7 working days. Raise a request from in-app Help or email info@glidrservices.com.